Storage & Warehousing Call Handling

Discover how Woven supports storage and warehousing firms with 24/7 call handling, customer communication, and logistics coordination to enhance operational efficiency and CX.

Storage & Warehousing Call Handling

Discover how Woven supports storage and warehousing firms with 24/7 call handling, customer communication, and logistics coordination to enhance operational efficiency and CX.

We make it easy to deliver exceptional experiences across any channel without changing legacy systems 

20

Years' Experience

350+

Clients Across Multiple Sectors

3

Sites Across The UK

30%

Saved On Your Operating Costs

220

Fantastic Employees

Customer Communication Solutions for the 
Storage & Warehousing Industry

When your teams are managing inventory, freight, or fulfilment, the last thing you need is to miss an important customer call.

That’s where Woven steps in. 

We act as your external comms team - delivering responsive, 24/7 call handling that ensures no client is left waiting and no opportunity is missed.

Keep Operations Running Smoothly
Without Interruptions

Warehousing and logistics move fast - and so do we.

From fielding client queries to managing bookings and shipment updates, Woven ensures every call is answered professionally, accurately, and quickly.

We support your operations so your team can stay focused on what they do best.

Of customers report that their expectations had not been exceeded in their last interaction with customer service.

82%

Imagine if every contact with your customers was handled to the highest quality standards. No one likes to have their time wasted. ​Especially not when they need immediate answers to something important.

Call Handling That 
Supports Your Storage 
Operations End-to-End

Our trained agents act as an extension of your business, ready to:

  • Answer client queries about stored goods and space availability
  • Log and forward freight shipment requests
  • Coordinate site visits and warehouse tours
  • Resolve issues or direct urgent calls to on-site managers

Whether it’s a missed delivery or a time-sensitive booking, we’re always on. 

Scalable, Outcome-Driven Support That Works for You

Woven’s contact centre outsourcing solutions are designed to support your growth. 

Whether you need help during peak periods, after hours, or want full outsourcing - we deliver measurable results. 

We don’t just answer calls. We protect your reputation, capture leads, and improve response times.

Integrated With Your Systems, 
Driven by Performance

We connect with your CRMs, logistics software, or booking tools to deliver seamless service. 

Plus, with full call tracking, reporting, and analytics, you’ll have full visibility of how we’re supporting your operation - backed by performance metrics and SLA compliance.

Peak Support

50%

Of customers who wait one week for a response will stop doing business with that brand.
Imagine if your business could handle dramatic surges in contact volume and still deliver exceptional service. You don’t need to imagine this anymore! At Woven this is real. 

We provide the solution that best suits you, from a simple message take service, overflow call handling, chatbots, and digital agents, to fully outsourced omnichannel contact center operations.

Ready to Optimise Customer Contact Across Your Storage Operation?

Let’s talk. 

Woven’s team of logistics support experts are here to help you improve customer experience, reduce admin pressure, and make every interaction count.

Share your brief today.

Contact Us