Outsourced Customer Service
For Retail

Deliver responsive customer support, reduce cart abandonment, and increase conversions with Woven’s 24/7 retail call handling and digital agent solutions.

Call Handling
For Retail

Deliver responsive customer support, reduce cart abandonment, and increase conversions with Woven’s 24/7 retail call handling and digital agent solutions.

We make it easy to deliver exceptional experiences across any channel without changing legacy systems 

20

Years' Experience

350+

Clients Across Multiple Sectors

3

Sites Across The UK

30%

Saved On Your Operating Costs

220

Fantastic Employees

Retail Customer Service 
That Converts

In retail, every missed call is a missed sale. 

At We Are Woven, we help you capture more revenue and boost customer loyalty with 24/7 call handling, live chat, and omnichannel support that’s tailored to modern retail and ecommerce brands.


Discover our outsourced customer service for retail today!

Sell More, Stress Less

Whether you’re running a local shop, online store, or multi-channel retail brand, Woven makes customer service effortless.


With our overflow call handling service, we step in to support you during busy seasons, after hours, or whenever your team needs backup — so no customer goes unheard.

Of customers report that their expectations had not been exceeded in their last interaction with customer service.

82%

Imagine if every contact with your customers was handled to the highest quality standards. No one likes to have their time wasted. ​Especially not when they need immediate answers to something important.

Real-Time Conversations, 
Real Business Results

73% of consumers say valuing their time is the most important part of customer service. 

With We Are Woven, you’re always open. 

Our UK-based team answers every query quickly and professionally, whether via phone, webchat, or digital agent. 

No wait times. No lost sales.

Powered by People,
Enhanced by AI

People are at the heart of everything that we do.

We combine smart automation with human empathy. 

Digital agents answer common queries 24/7, while live agents handle the complex ones. 

This blend keeps response times low, satisfaction high, and your in-house team focused on growth.

Actionable Insights to 
Grow Your Brand

From post-call feedback to customer sentiment tracking, we turn every interaction into intelligence. 

Understand what your customers want, identify friction points, and use insights to refine your sales and service strategy.

Choose our full suite of CX management tools to ensure your customers are connected, every step of the way.

Peak Support

50%

Of customers who wait one week for a response will stop doing business with that brand.
Imagine if your business could handle dramatic surges in contact volume and still deliver exceptional service. You don’t need to imagine this anymore! At Woven this is real. 

We provide the solution that best suits you, from a simple message take service, overflow call handling, chatbots, and digital agents, to fully outsourced omnichannel contact center operations.

Let’s Rethink Retail Customer Experience

You focus on delivering amazing products.

We’ll handle the conversations that drive loyalty and sales. 

Get in touch, share your brief, and discover what smarter retail support looks like.

Contact Us

Let’s talk retail. From first enquiry to aftersales, we’ll help you deliver service that sells
24/7, across every channel.