EV Chargepoint Support Outsourcing

As electric vehicle adoption accelerates, reliable charging infrastructure and exceptional customer support have become essential for success. When EV drivers encounter issues at charging stations, every minute counts.

This is where Woven transforms your customer experience. With two decades of expertise and over 350 clients, our specialised EV charge point support outsourcing solution ensures no driver is left stranded.

EV Chargepoint Support Outsourcing

As electric vehicle adoption accelerates, reliable charging infrastructure and exceptional customer support have become essential for success. When EV drivers encounter issues at charging stations, every minute counts.

This is where Woven transforms your customer experience. With two decades of expertise and over 350 clients, our specialized EV charge point support outsourcing solution ensures no driver is left stranded.

We make it easy to deliver exceptional experiences across any channel without changing legacy systems

20

Years' Experience

350+

Clients Across Multiple Sectors

3

Sites Across The UK

30%

Saved On Your Operating Costs

220

Fantastic Employees

Empowering EV Charge
Point Operators with
Customer Support Outsourcing

As the electric vehicle (EV) revolution gains momentum, reliable and accessible charging infrastructure is more important than ever.

At Woven, we understand that EV charge point operators (CPOs) play a vital role in this transition, Woven offer an EV Chargepoint support outsourcing solution ensuring drivers can confidently make the switch to electric.

But what happens when drivers encounter issues at a charging station? That’s where we come in.

Our 24/7 staffed telephone helpline ensures your EV users receive assistance whenever they need it, helping you provide exceptional service and maintain customer trust. With Woven, your charge points are never “offline” in the eyes of your customers.

The UK government’s Public Charge Point Regulations came into effect on November 24, 2023. The regulations aim to make EV charging more consumer friendly. In the UK, electric vehicle charge point operators must provide a free, 24/7 helpline for drivers.

The helpline must be staffed and available by phone.
The helpline must be available for issues with charging, payment, technical problems, and other concerns.
The helpline’s contact details must be clearly displayed at all chargepoints.
The helpline must provide real time help.
A voicemail option or numbers that incur local call charges are not acceptable.

Why Choose Woven for Your EV Charge Point Support?

Always Available

Electric vehicle drivers rely on your charge points at all hours. Our helpline operates 24 hours a day, 365 days a year, ensuring your customers are never left stranded. Whether it’s a technical issue, payment query, or simply guidance on how to use the charger, we’re here to help.

Expertly Trained Teams

Our support specialists are trained to handle EV specific enquiries with professionalism and empathy. From troubleshooting charging problems to escalating maintenance requests, we act as an extension of your team, delivering seamless support that reflects your brand’s commitment to quality.

Of customers report that their expectations had not been exceeded in their last interaction with customer service.

82%

Imagine if every contact with your customers was handled to the highest quality standards. No one likes to have their time wasted. Especially not when they need immediate answers to something important.

Boosting Customer Satisfaction

Providing a staffed helpline demonstrates your dedication to customer care, building loyalty among EV drivers. With our prompt and friendly assistance, you can ensure every interaction leaves a positive impression.

Reducing Downtime

Unexpected technical issues can disrupt charging station availability. By partnering with Woven, you can streamline issue reporting and resolution, minimising downtime and keeping your charge points operational.

Peak Support

50%

Of customers who wait one week for a response will stop doing business with that brand.

Imagine if your business could handle dramatic surges in contact volume and still deliver exceptional service. You don’t need to imagine this anymore! At Woven this is real.

We provide the solution that best suits you, from a simple message take service, overflow call handling, chatbots, and digital agents, to fully outsourced omnichannel contact center operations.

Partner with Woven Today!

At Woven, we’re passionate about supporting the growth of electric mobility.

Our dedicated helpline services empower EV charge point operators to deliver reliable, round the clock assistance that keeps customers moving.

With us as your partner, you can focus on expanding your network while we take care of your customers.

Ready to elevate your customer support?

Common Problems for EV Charge Point Helplines and Their Solutions

Long Wait Times for Customers

Problem: Customers experiencing delays when reaching the helpline can lead to frustration and loss of trust.

Solution: Woven’s scalable staffing solutions ensure calls are answered promptly, even during peak times, reducing wait times and enhancing customer satisfaction.

Lack of Technical Knowledge

Problem: Helpline staff may lack the expertise to resolve complex technical issues, leaving customers dissatisfied.

Solution: Our specialists receive comprehensive training on EV charge point technology, enabling them to provide accurate guidance and effective troubleshooting.

Inconsistent Service Quality

Problem: Inconsistent customer service can damage an operator’s reputation.

Solution: Woven’s quality assurance processes and regular team training ensure consistently high standards of service that reflect your brand values.

Difficulty Managing High Call Volumes

Problem: Sudden surges in call volumes can overwhelm in house teams, leading to missed calls and unhappy customers.

Solution: Our 24/7 helpline is designed to handle fluctuating demand, ensuring every customer enquiry is addressed promptly and professionally.

Limited Data on Customer Interactions

Problem: Operators may struggle to track and analyse customer issues, hindering their ability to identify and address recurring problems.

Solution: Woven provides detailed reporting and analytics, offering insights into customer interactions and enabling proactive improvements to your service.

EV Chargepoint Support​ Outsourcing

EV Chargepoint Support Outsourcing

We make it easy to deliver exceptional experiences across any channel without changing legacy systems

20

350+

3

30%

220

Empowering EV Charge Point Operators with Customer Support Outsourcing

Why Choose Woven for Your EV Charge Point Support?

Of customers report that their expectations had not been exceeded in their last interaction with customer service.

82%

Imagine if every contact with your customers was handled to the highest quality standards. No one likes to have their time wasted. ​Especially not when they need immediate answers to something important.

Peak Support

50%

Of customers who wait one week for a response will stop doing business with that brand.

Partner with Woven Today!

Common Problems for EV Charge Point Helplines and Their Solutions

EV Chargepoint Support Outsourcing

Empowering EV Charge
Point Operators with
Customer Support Outsourcing

Imagine if every contact with your customers was handled to the highest quality standards. No one likes to have their time wasted. Especially not when they need immediate answers to something important.