Smarter Customer Service for the Utilities Sector

Discover how Woven partners with utilities companies to deliver 24/7 customer service, manage peak volume, and cut operational costs - without compromising on quality.

Smarter Customer Service for the Utilities Sector

Are you in the utilities sector and looking for an outsourcer to take care of your operations, so you don’t have to? 

We’re here for you.

We make it easy to deliver exceptional experiences across any channel without changing legacy systems 

20

Years' Experience

350+

Clients Across Multiple Sectors

3

Sites Across The UK

30%

Saved On Your Operating Costs

220

Fantastic Employees

Smarter Customer Service 
for the Utilities Sector

When your customers lose power or water, they expect answers - fast. 

With Woven, you’re never offline.

Our UK-based digital agents and contact centre teams ensure you're covered 24/7 with intelligent call handling that feels like an extension of your brand. 

Inbound and Outbound 
Customer Service

We can help you reach your sales goals by delivering expert lead generation services and flexible, tailored end-to-end utilities customer experience solutions. 

We ensure strong ROI, working to high quality standards and providing sales leads qualified for the right stage in your sales process.

Of customers report that their expectations had not been exceeded in their last interaction with customer service.

82%

Imagine if every contact with your customers was handled to the highest quality standards. No one likes to have their time wasted. ​Especially not when they need immediate answers to something important.

24/7 Coverage, Peak Support, andCustomer-Centric Conversations

Emergencies don’t wait - and neither should your customers.

We deliver agile support at any time of day with overflow call handling, proactive webchat, and omnichannel communications.

During outages or peak demand, we ensure no call goes unanswered and no customer is left in the dark. 

Peak Support

50%

Of customers who wait one week for a response will stop doing business with that brand.
Imagine if your business could handle dramatic surges in contact volume and still deliver exceptional service. You don’t need to imagine this anymore! At Woven this is real. 

We provide the solution that best suits you, from a simple message take service, overflow call handling, chatbots, and digital agents, to fully outsourced omnichannel contact center operations.

Trusted By Smart Brands

Smith and Byford have chosen We Are Woven to work in partnership for over 10 years.
"We Are Woven are a seamless addition to our in-house team providing vital support to enable us to deliver services to our customers.”
Smith and Byford

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