Woven was created with a desire to disrupt what we feel has become a market defined by a lowest cost approach to delivering service. Add to that the ever increasing demand from consumers for responsive, connected, seamlessly delivered services, and something has got to change.
So to change the way our clients approach outsourcing, and to ensure Woven delivers against all of their requirements, it’s very important to understand the reasons why organisations outsource their customer contact centre in the first place! I know this seems obvious, but many businesses still view outsourcing simply as a way to reduce operating costs. And, in turn, that doesn’t help the way the market responds by creating a race to the bottom that overlooks the other incredibly valuable benefits of partnering with a specialist outsourced contact centre provider.
Of course, the benefit of cutting costs it’s a major factor, but the following are also reasons cited by our clients for choosing Woven to provide their customer contact centre:
At Woven, these reasons for outsourcing your customer contact centre are all recognised as a fundamental element of the services we provide. We work with our clients to deliver each of these benefits and ensure our relationship is not just measured by an advisor hourly rate. That’s why we’re a different kind of outsourcer and we’re open and pragmatic about the journey we’re going on. We’re delivering something different and unique to the market.
wearewoven.com
