Crisis Management

Disasters happen, often unexpected and suddenly. But when unplanned events occur, your phone lines fail, and your team are stretched too thin, our seamless phoneline continuity service for businesses provides you with expert Crisis Handlers to take your calls until the situation is resolved.

We Are Woven’s disaster recovery service ensures your calls are still answered, phone lines remain live, and your customers always receive exceptional care, no matter the issue.  

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Professional Surge, ​Peak & Overflow Call Handling

When call volumes spike, customers expect immediate support, not busy signals or endless waiting.

At We Are Woven, our expert overflow call handling services ensure your customers always receive exceptional care, even during peak demand or out-of-hours. 

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Professional Surge, ​Peak & Overflow Call Handling

When call volumes spike, customers expect immediate support, not busy signals or endless waiting.

At We Are Woven, our expert overflow call handling services ensure your customers always receive exceptional care, even during peak demand or out-of-hours. 

20+

Years' Experience

350+

Clients Protected

3

Sites Across The UK

3M

Contacts Per Annum

220

Fantastic Employees

A Reliable Call Failover Solution
When You Need It Most

When your phonelines go down, you can’t afford to wait for the issue to be fixed. Every moment you’re not answering calls risks losing customers and damaging your brand’s reputation. That’s where our phoneline disaster recovery service comes in.
 
We offer a manned phoneline failure continuity service through call handling support by experienced, expert agents trained and specialised in your business requirements.
 
Whether you’re concerned about meeting existing service level agreements (SLA), dealing with a technical blip, or handling a region-wide outage, our systems can detect a fault within minutes and seamlessly divert calls to one of our 3 UK call centre sites.

MAKE ENQUIRY 24hr overflow call handling support
Reliable call failover solutions

Contact Volume Surge Support& ​24-Hour Phone Line Recovery

When something goes wrong, you must be ready to react. Fast.

Our dedicated disaster recovery service protects your business around the clock, enabling your team to focus on the incident while we manage you calls efficiently. From 5 to 500 FTE, you pay just a small retainer fee a month to have a dedicated, experienced customer support team on hand whenever you need them.
  
Whether you’re dealing with a product recall, sudden data breach, or even the effects of storms and outages, our expert Crisis Handlers can be answering calls within the hour. And we’re here as long as you need us, whether that be just a few hours, days, or several weeks. Our team will support you until your operations are back to normal.

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Case study:
Emergency Response for a Major Utility Brand

Woven have provided one of the UK’s largest distribution network operators a highly flexible and efficient contact centre surge service for over a decade, testament to the resilience, performance, and quality of our service and collaborative approach.
Using collaboratively designed and managed processes and scheduling tools, Woven can jointly meet the unpredictable and variable volume of customer demand triggered by severe outages.
In one such recent incident, we:

  • Deployed 100 FTE on day one of the incident
  • Expanded to 200 FTE within 48 hours
  • Met and adhered to client SLAs
  • Covered 10,000 hours in just one week
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surge and overflow call handling solution

tPoint:Backup Continuity Software When Your In-House System Fails 

Modern business phone networks operate over the internet, requiring a continued electrical supply and internet connectivity. When one or both of these are interrupted, so is your customer service and this can spell disaster for businesses without an adequate phoneline continuity service.

tPoint is Woven’s cloud-based contact centre platform, built to streamline and enhance customer interactions. Our reliable call failover solution integrates into your existing setup, ensuring your phonelines remain operational during an outage or disaster.

By combining automation with human operators, tPoint improves efficiency without losing the human touch that is critical to crisis response. And, with built-in resilience, cloud hosting, and seamless integrations, every conversation feels connected, regardless of the situation.

talk to us overflow call management solution

Specialist Crisis Handlers:Exceptional Support Without the Overheads 

Our Crisis Handlers are specially trained to deal with emergency situations and critical points failures. From a simple service outage all the way up to a major data breach or life and death situations, our Crisis Handlers are calm, professional, and effective when your customers need you the most.
  
Fully trained and kept up to date on your processes, policies, and products/services, they’ll fit seamlessly into your operation, so your customers never notice a difference. Most importantly, our retainer fee pricing model means keeping a full team on standby costs you a fraction of maintaining a year-round in-house team.

reliable overflow call handling
When Downtime
is Not an Option

Ready to elevate your customer experience with reliable surge and overflow call handling?

Speak to our experts today and see how We Are Woven can seamlessly integrate exceptional call handling into your operations. 

Contact Us

Explore our ​​​business continuity & disaster recovery service today.