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At Woven, we provide peace of mind year-round with our incident management service. No matter the challenge, your calls remain answered, phone lines stay live, and your customers always receive exceptional care.
At Woven, we provide peace of mind year-round with our Incident Management service. No matter the challenge, your calls remain answered, phone lines stay live, and your customers always receive exceptional care.
Incidents can strike without warning, disrupting operations and putting pressure on your team. When the unexpected happens, Woven incident management keeps you connected and in control. With our expert incident management, your organisation stays resilient, your communications uninterrupted, and our Incident Response Specialists step in to manage your calls and support your response, ensuring lines stay open and every customer receives the care they expect, even during the toughest moments.
Natural Disasters
Inclement Weather
Crisis Management
Risk Management
Active Assailant
Business Continuity
Cybersecurity
Crisis Comms & Alerts
Mass Notification
Civil Unrest
How Does It Work?
Retainer Fee
You pay a small monthly fee to keep operators fully trained and up-to-date on your policies and processes so they’re ready to step in when you need them.
Swift Response
Our teams can be spun up within the hour. From just 10 to 1,000 FTE, we’ll deploy the right size team instantly to support you, no matter the issue your business is facing.
Technology
Whether you’re using our system or your own, our teams can keep working in the background to deliver seamless continuity to your business.
Disaster Recovery
We’re here as long as you need us, whether that be just a few hours, days, or even several weeks. Our team will support you until your operations are fully restored.
Energy & Utilities
Finance
Insurance
Legal
Manufacturing
Media & Publishing
Retail
Pharmaceutical
Transportation
Reach Out To Learn More
Woven ensures you always have the right level of support, significantly reducing your operational overheads while maintaining optimal service levels.
With real-time tracking and reporting, we can provide affected consumers with timely, proactive incident updates across multiple channels.
Our expert knowledge and 24/7/365 operational readiness provides the resilience required to meet all compliance and regulatory obligations.
Our agents are trained to identify and assist customers in vulnerable circumstances, ensuring they receive the appropriate care and prioritisation.
We provide a highly tailored service through specially trained teams and over two decades of first-hand experience of the challenges faced by multiple industries.
Our flexible outsourcing models adapt instantly to demand, ensuring you pay only for the support you need, significantly reducing operational costs.
tPoint is Woven’s cloud-based contact centre platform, built to streamline and enhance customer interactions. With capacity for 10,000 concurrent calls, the platform is always on standby and ready to scale instantly. By combining automation with human operators, tPoint improves efficiency without losing the human touch that is critical to crisis response. With built-in resilience, cloud hosting, and seamless integrations, every conversation feels connected, regardless of the situation.
Acts as a backup when your in-house platform fails
99.99% uptime with a cold start time of 4 hours
Push instant messaging updates across every channel
Full transparency through live updates
Woven has supported one of the UK’s largest distribution network operators for over a decade, providing a flexible, high-performance surge service. This collaboration demonstrates Woven’s resilience, performance, and ability to scale rapidly under pressure. When severe storms triggered widespread outages, Woven:
If you want to learn more about how Woven's incident management service could protect your business, why not reach out and arrange a quick call?
