Woven provides outsourced customer experience management for retail brands. Our Customer First 360 approach improves conversions, reduces abandoned baskets, and drives repeat sales.
Deliver responsive customer support, reduce cart abandonment, and increase conversions with Woven’s 24/7 retail call handling and digital agent solutions.
Years' Experience
Clients Across Multiple Sectors
Sites Across The UK
Saved On Your Operating Costs
Fantastic Employees
You focus on delivering amazing products. We’ll handle the conversations that drive loyalty and sales. Get in touch, share your brief, and discover what smarter retail support looks like.
Contact Us
Let’s talk retail. From first enquiry to aftersales, we’ll help you deliver service that sells24/7, across every channel.
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Woven’s 360º customer experience management service is a fully managed, end-to-end customer care solution designed to manage the customer experience from the first point of contact through to long-term relationship building.
Customer First 360 improves customer experience by delivering multichannel customer support services across phone, email, SMS, WhatsApp, and live chat. Our approach ensures proactive customer communication after purchase as well as real time responses before and during the buying journey. This not only reduces abandoned baskets and lost opportunities but also helps create a consistent, reassuring, and personalised experience that drives long-term loyalty.
Customer First 360 is built for any organisation that values strong, lasting relationships with its audience. It’s ideal for companies seeking scalable customer experience management for businesses of all sizes, whether in retail, utilities, automotive, travel, or logistics. It works especially well for businesses with higher value or high volume transactions, where personalised communication and consistent aftercare make a measurable difference to customer retention.
By engaging with customers before, during, and after the transaction, Customer First 360 delivers clear business outcomes: Reduced lost sales and abandoned baskets Stronger repeat business and customer lifetime value Increased recommendations through word of mouth Improved reputation thanks to proactive problem resolution These are more than customer service improvements, they are proven customer loyalty and retention strategies that help in building brand loyalty through customer experience.
Woven specialises in outsourced customer experience management that blends human connection with smart technology. Our UK-based teams provide 24/7 customer support outsourcing, ensuring your customers are never left waiting. With Customer First 360, we don’t just handle transactions, we create meaningful, consistent interactions that make your brand the first choice every time.
